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The Written Word

The Moving Finger
14

Panera Bread: A Social Media Customer Service Story

Effective customer service in social media is about listening to the customer and taking action. Well, here's what Panera Bread did... Read more
2

RG3, Seizing the Moment, and the Snails

Are we making big moments too big to seize? A life lesson from a rookie quarterback... Read more
1

10 Holiday Gift Ideas for the Heavy Metal Music Lover

Looking for the perfect gift for your favorite Metalhead? Look no further... Read more
6

On Fear and Acceptance: One Young Girl's Observation

Lessons learned from a young lady who needs to be connected to a ventilator 24 hours a day to live... Read more
13

Why We Can't All Just Get Along (And Why It's OK)

Instead of lamenting the state of "nice" on the social space, we should understand and accept the deepest essence of human nature... Read more
12

What Gabby Douglas Can Teach Us About Online Influence (and other stupid blog headlines)

The shameless quest for SEO rears its ugly head during the 2012 Olympic Games... Read more
21

Stupidity is Dead! Long Live Stupidity! A Rant

Do we really believe everything we read on social media or are we merely influenced by the source? Read more
17

On Fatherhood and Being Selfish: An Observation

If being a mom is the hardest job in the world, then why do dads have to make all the tough decisions? Read more
8

The 10 Greatest Classic Thrash Metal Albums of All Time

These 10 classic Thrash Metal albums redefined Heavy Metal and set the standards for the many bands that followed... Read more
21

The ONLY Social Media Book You'll Ever Need. Really.

Social media may have changed the way we communicate but what people want has remained the same... Read more
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