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Tag: customer service

14

Panera Bread: A Social Media Customer Service Story

Effective customer service in social media is about listening to the customer and taking action. Well, here's what Panera Bread did... Read more
25

The Ballad of Patsy Brown: An AT&T Customer Service Story

A surprising customer service story about how one woman made big, bad AT&T seem like a "mom-and-pop" operation... Read more