Comments on: The Ballad of Patsy Brown: An AT&T Customer Service Story http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/ All things film, video, photography, music, social media, South Florida & my personal rants. Wed, 22 May 2013 18:03:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Anonymous http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-811 Anonymous Thu, 22 Sep 2011 17:42:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-811 Amanda, You just made my day with your comment. You are absolutely right, good work often goes unnoticed. Not this time. Thanks for your comment :)

]]> By: Givin A Little Bit Of My Love Away {Blunty Award Edition} http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-809 Givin A Little Bit Of My Love Away {Blunty Award Edition} Thu, 22 Sep 2011 17:40:10 +0000 http://southfloridafilmmaker.com/?p=1521#comment-809 [...] of great stuff on his blog. Everything from his thank you letter to an ATT customer service rep The Ballad of Patsy Brown to funny stuff to his latest blog discoveries from his trip down the “rabbit hole.” I [...]

]]> By: Amanda K http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-808 Amanda K Thu, 22 Sep 2011 13:18:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-808 Mr. Perez thank you for this. I work with Patsy and when we all found out, our whole center had a fire ignited within each of us. It is very rare that anyone would actually call to say they are happy with us. …..it is  usually someone upset and most of those are screaming and calling us names. It makes us want to help more and do better when we see things like this. I know that Patsy is so proud of the impact she made. She is just as sweet in real life also.

]]> By: Anonymous http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-755 Anonymous Thu, 08 Sep 2011 22:19:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-755 Always nice to have my blog graced by a “real” writer. The job does suck, considering most people are pissed off when they finally reach a representative, but I try to keep my cool. This was more a case of incompetence. My case is now being reviewed by the executive office and I’m actually being contacted daily with updates(!) Keep you posted…
Great to see you here :)

]]> By: blunt delivery http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-754 blunt delivery Wed, 07 Sep 2011 15:20:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-754 1. patsy is awesome.

2. i used to run a corporate call center for a bank and let me tell you…. i now understand why most reps are so disgruntled. It’s hard to listen to dumb ass people who scream at you from the moment you pick up, 8 hours a day nonstop.

3. always just keep pressing 0. no matter what the recording says.

4.i’m glad you gave a shout out to patsy cus I know that she probably gets about 700 people a month complain about her, even though she didn’t do anything wrong – yet the ones you do go above and beyond for, rarely recognize it. So, supercool of you. =)

]]> By: Anonymous http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-753 Anonymous Sun, 04 Sep 2011 03:00:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-753 Joanne,
You’re lucky to work with someone who understands the importance of a job (exceedingly) well done. Give her a big hug from me (and tell her to stop by and say “hello!”).
Thank you for your comment :)

]]> By: JoAnne http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-752 JoAnne Sun, 04 Sep 2011 02:40:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-752 Mr. Perez–Patsy is my team meat– she had no earthly idea what an impact this blog would do for her– I would like to thank you for acknowledging her — I know when people call in it is not because things are going well, and I am so sorry if you and others have had a bad experience, just know when computers, databases think they know more than humans it is hard to correct — Patsy is a great team mate she is always there to help us all — I am glad you got her!!!

]]> By: Anonymous http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-750 Anonymous Sat, 03 Sep 2011 16:32:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-750 Tobey,
The VOIP works great and has nothing to do with AT&T (you can breath easy now). And you’re absolutely right, the onus for resolving service issues always seems to land right on the customer’s shoulders. Unfortunately, until someone creates an incentive ($$$?) for reps to resolve customer service issues, we’ll always carry the burden. Unless, of course, we get a Patsy Brown on the phone :)
Always good to see you here…

]]> By: Tobey Deys http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-748 Tobey Deys Sat, 03 Sep 2011 14:35:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-748 Dan, my heart sank for you the moment I read this … “when I cancelled my phone service in favor of a VOIP” because, recently, I have done exactly the same thing…so far, sans nightmare (but the day is young).

What struck me is that your perseverance was entirely necessary – as customers, the onus to solve customer issues seems to be landing firmly with us. Thanks for sharing this story, Dan, it’s refreshing (albeit far too rare) to learn about a CSR who actually ‘gets’ the CS part … my respect to Patsy Brown, employee ID# PB6722, and to you for sharing a positive experience!! (hope springs eternal ;-) )

]]> By: Anonymous http://southfloridafilmmaker.com/the-ballad-of-patsy-brown-an-att-customer-service-story/#comment-747 Anonymous Fri, 02 Sep 2011 19:04:00 +0000 http://southfloridafilmmaker.com/?p=1521#comment-747 Jen,
You’d think that was true with the troubles I had UNTIL I got through to Patsy Brown. I’m hoping to get better results with the social media team (they are now on the case). Keep you posted…
Thanks for stopping by :)

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