BlogIt Is WrittenThe Written WordThe Ballad of Patsy Brown: An AT&T Customer Service Story by Dan Perez August 28, 2011 written by Dan Perez A surprising customer service story about how one woman made big, bad AT&T seem like a “mom-and-pop” operation… Continue Reading August 28, 2011 0 FacebookTwitterPinterestLinkedinTumblrWhatsappEmail